Shipping policy

Last Updated: July 27, 2026

Please carefully review our Shipping & Delivery Policy before placing your order. This policy applies to all purchases made on our website.

Processing Time

In-stock keycap orders are generally processed and shipped within 1–3 business days after payment confirmation.

Custom keycap orders and bulk OEM orders require additional production time. The exact lead time will be confirmed individually. Production estimates are subject to slight adjustments due to manufacturing schedules.

Orders placed on weekends or public holidays will be processed on the next working day.

Please note: Delivery timelines are calculated in business days (Monday–Friday, excluding public holidays). A 7–15 business day estimate typically corresponds to approximately 3–4 calendar weeks, depending on your location and customs processing.

Shipping Methods & Estimated Delivery Time

We ship worldwide via reliable international air shipping channels.

- Standard Shipping: 7–15 business days
- Expedited Shipping: Coming soon — expected to be available by Q4 2026

All delivery times are estimated only. Delays may occur due to customs inspection, peak shipping seasons, weather conditions, or other uncontrollable international logistics factors. We do not issue refunds for delays caused by external circumstances.

Standard Shipping Rates (Worldwide Flat Rate)

We apply fixed global standard shipping fees for all countries:

- Order under $50: $12 shipping fee
- Order $50 – $99: $15 shipping fee
- Order $100 and above: Free Standard Shipping

Import Duties & Taxes

All international shipments may incur import duties, VAT, or local customs fees. All taxes and duties are the sole responsibility of the buyer. We do not cover or reimburse any customs-related charges.

If your package is returned, detained, or abandoned due to unpaid taxes, delivery refusal, or failure to respond to courier notifications, the order will be considered fully fulfilled and no refund or free reshipment will be provided.

Shipping Restrictions & High-Risk Regions

Based on historical shipping performance data, we reserve the right to suspend or cancel shipments to the following regions due to low delivery success rates and complex customs procedures:

Lithuania, Malta, Sweden, Cyprus, Northern Ireland, and certain postal code areas in Spain (35/38/51/52 prefixes).

If your region is listed above and you have a special shipping requirement, please contact us before placing your order to discuss available options.

Order Tracking

Once your order is dispatched, a tracking number will be sent to your registered email. Please allow 24–48 hours for tracking information to update online.

Custom & Bulk Order Rules

Custom keycaps and bulk orders require separate production cycles.

Production timelines are provided as estimates. If a production delay exceeds 15 business days beyond the estimated lead time, please contact our support team to discuss resolution options. Minor production delays within this range do not qualify for order cancellation or refunds.

Delivery Issues

If your package is lost, damaged, or significantly delayed in transit, please contact our support team within 7 days of the estimated delivery date for assistance.

If a package is returned to us due to an incorrect shipping address provided by the customer, the customer will be responsible for the full cost of re-shipping. We will not cover re-delivery fees for address errors.

For any shipping-related inquiries, please contact our support team:

Email: keypixelshop@gmail.com