Privacy policy

Last Updated: July 27, 2026

This Privacy Policy describes how KeyPixel (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our site or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law. Your continued use of our Services after the posting of any changes constitutes acceptance of the revised policy.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce our Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, email address, and phone number.
- Payment information: Payment details are processed securely via PayPal and Airwallex. We do NOT store full credit or debit card numbers on our servers.
- Account information including your username, password and other information used for account security purposes.
- Shopping information including the items you view, add to cart, save, review and purchases.
- Customer support information and custom & bulk OEM order enquiries you send to us via email or contact forms.

You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect about Your Usage

We automatically collect certain information about your interaction with the Services ("Usage Data"). We use cookies, pixels and similar tracking technologies. Usage Data includes device type, browser information, network connection, IP address, pages visited and your browsing behaviour on the Site.

Information We Obtain from Third Parties

We may obtain information from service providers acting on our behalf:

- Our website platform provider IMCART
- Payment processors, logistics carriers and email service providers

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to perform our contract with you: process payments, fulfil orders, arrange shipping, send order confirmations, manage your account, handle returns and support custom & bulk OEM order cooperation.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes only with your explicit consent. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest according to Art. 6 (1) (f) GDPR. You may unsubscribe from marketing emails at any time.

Security and Fraud Prevention

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis is our legitimate interest to maintain website security under Art. 6 (1) (f) GDPR.

Customer Support & Service Improvement

We use your personal information to provide customer support and continuously improve our website and shopping experience, based on our legitimate business interest.

Cookies and Tracking Technologies

Like many websites, we use cookies and web beacons. Functional cookies are required for basic site operation. Analytics and advertising cookies operate only with your consent.

Session cookies expire once you close your browser. Persistent cookies remain on your device until expiry or manual deletion, generally ranging from 30 minutes to two years.

You can manage or disable cookies via browser settings. Removing or blocking cookies may negatively impact website functionality.

Our website recognizes the Global Privacy Control (GPC) signal. If you send a GPC opt-out signal, we will treat it as a valid request to opt out of targeted advertising for your browser and device. We do not recognize other "Do Not Track" browser signals.

Behavioural Advertising

We use tracking tools such as Google Analytics to understand visitor behaviour.

You can opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout

You may opt out of personalised advertising via third-party platforms:

- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Digital Advertising Alliance opt-out portal: http://optout.aboutads.info/

How We Disclose Personal Information

We DO NOT sell your personal information for commercial purposes. We may share your personal information in the following circumstances:

- With trusted service providers who perform services on our behalf, including IMCART, payment providers, logistics carriers and email services. All processors are bound by data protection obligations.
- When required by law, court order, subpoena, or to protect our legal rights.
- In connection with business transfers such as merger, acquisition or asset sale.

User-Generated Content

You may post product reviews on our website. Any content you publish in public areas will be visible to all visitors. We cannot guarantee third parties will protect your published information. You are solely responsible for content you submit.

Third-Party Links

Our website may contain links to external third-party websites. We have no control over their privacy practices. We recommend you review their privacy policies before submitting personal information.

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes set out in this policy. User account and browsing data are retained for 24 months from your last site interaction. Order-related data, including billing, shipping, and transaction records, will be retained for 24 months to complete transactions, resolve disputes, and satisfy applicable tax, commercial, and legal record-keeping obligations. Upon your valid deletion request, we will erase your personal information, subject to legal retention exceptions and ongoing legitimate business needs.

International Data Transfer

Your personal data may be transferred and stored outside the European Economic Area (EEA) for operational and service delivery purposes. We implement strict data protection safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your personal data is protected in compliance with GDPR and international data protection regulations during cross-border data transfer.

Your Rights & How to Exercise Them

Users may exercise their data rights by submitting a request via our official contact email listed below. We will verify your identity and respond to all valid requests within statutory timelines.

GDPR (European Economic Area Residents)

You have the right to access your personal data, request correction, erasure, data portability, restrict processing, and object to processing under certain conditions. You may withdraw consent at any time.

CCPA (California Residents)

You hold the Right to Know, right to correct and delete personal information. We do not sell or share your personal information for commercial use. You may appoint an authorized agent to submit requests on your behalf.

We will not discriminate against you for exercising your privacy rights. We may verify your identity before responding to requests.

Children's Privacy

Our Services are intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are a guardian and discover we hold data belonging to a minor, please contact us for removal.

Security

No internet transmission or electronic storage can be guaranteed 100% secure. We use SSL encryption for all site traffic and rely on regulated third-party payment processors to protect payment data.

Complaints

If you are dissatisfied with our handling of your privacy request, you have the right to lodge a complaint with your local data protection authority.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: keypixelshop@gmail.com