Return & Refunds

Our Approach

At KeyPixel, we do our best to ensure every order arrives exactly as expected. As many of our products are limited, custom, or made to order, we've outlined the policy below to keep things clear and fair for everyone.

By placing an order with us, you agree to the terms of this policy.

Final Sale

Unless otherwise stated, all purchases are final sale for reasons other than verified manufacturing defects, shipping damage, or incorrect items.

We do not accept returns or refunds due to change of mind, personal preference, compatibility issues, or user error. We strongly recommend reviewing product details carefully and reaching out to us if you have any questions before purchasing.

Product Information

Keycaps are not industrial precision products. They are crafted through a manual production process. Due to the nature of the manufacturing process and the plastic material, minor imperfections such as burrs, white spots, flow lines, or slight surface variations may occur. If you are unable to accept these common characteristics, we kindly ask you not to place an order.

Our keycaps are manufactured from high-content PBT material. Please note that PBT differs significantly from ABS in terms of texture, legend printing, and key fitment. We recommend familiarizing yourself with the characteristics of PBT material before purchasing.

Quality Standards

We take quality control seriously. Every keycap set is inspected before shipping. However, due to the handmade nature of the production process, slight variations in color, texture, and alignment may occur. These are not considered defects and do not qualify for return or refund.

Color Disclaimer

We make every effort to display product colors as accurately as possible on our website. However, please note that actual colors may vary slightly due to monitor settings, display technology, lighting conditions, and the natural characteristics of PBT material during the dye-sublimation process. These variations are not considered defects and do not qualify for returns or refunds. If you are particular about color accuracy, we recommend reviewing multiple images and contacting us with any questions before placing your order.

We are continuously working to calibrate our product images to better reflect real-world colors.

If Something Isn't Right

Please check your order as soon as it arrives. If your item is defective, damaged in transit, or incorrect, contact us within 7 calendar days from delivery date, along with clear photos or videos of the issue.

Once reviewed and approved, we will work with you to provide an appropriate resolution, which may include:

- A replacement of the same item
- Store credit
- A refund to the original payment method

All claims are subject to verification, and items must be unused and in original condition.

Returns

Returns must be approved before being sent back. Approved returns should be in unused condition, returned with original packaging and accessories, and shipped within the timeframe provided. Return shipping is generally the responsibility of the customer. Refunds are processed only after the item has been received and inspected.

Products with signs of installation, keyboard mounting, oil contamination, scratches, or wear will not be eligible for refund or exchange.

Custom & Bulk Orders

Custom and bulk orders are made specifically for each order. For this reason, all custom and bulk orders are non-refundable and non-cancellable once production has begun. Estimated fulfilment timelines are provided in good faith but may be subject to delays due to manufacturing or logistics. Such delays do not qualify for refunds or cancellations.

Order Cancellations

Cancellation requests are subject to approval and may incur a processing fee of 5% of the total order value if production has not yet commenced.
Orders that have already been processed or shipped cannot be cancelled.

Customs Duties & Delivery Issues

Import duties, taxes, and customs fees are determined by your local customs authority and are not included in the item price unless explicitly stated. If a shipment is delayed, returned, or disposed of due to unpaid customs charges, refusal of delivery, or lack of response to courier notifications, the order will be considered fulfilled and is not eligible for a refund or replacement.

Replacements & Warranty

If a replacement is provided, it is offered as a resolution for the reported issue and does not reset or extend the original warranty period.

In some cases, we may request the original item to be returned for inspection. Failure to return the original item when requested may result in additional charges.

Order Review & Fraud Prevention

To protect our customers and business, we reserve the right to review or cancel orders in cases of suspected fraud, abuse, or misuse of our services. Any approved refunds in such cases will be processed after deducting applicable fees.

Disputes & Support

If you experience any issues with your order, we encourage you to contact us directly so we can assist you promptly.

Unresolved disputes or chargebacks initiated without prior communication may result in restrictions on future purchases.

Need Help?

If you have any questions or concerns, feel free to reach out to us at keypixelshop@gmail.com We're always happy to help.