Contact Us

✦ Have questions or need help? We'd love to hear from you. ✦

Email Us

keypixelshop@gmail.com


Working Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
Saturday – Sunday: Closed

Factory Address

Guangdong, China


Wholesale & Custom

OEM/ODM & bulk orders:
keypixelshop@gmail.com

Send Us a Message

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✦ Frequently Asked Questions ✦

What are your shipping times?

In-stock orders are processed within 1–3 business days. Standard shipping typically takes 7–15 business days. Custom and bulk orders require additional production time, which will be confirmed individually. Delivery times are estimates and may vary depending on your location and customs processing.

Can I track my order?

Yes! Once your order is dispatched, a tracking number will be sent to your registered email. You can track your package directly through the carrier's website. Please allow 24–48 hours for tracking information to update.

What is your return policy?

Please review our full Return & Refund Policy page for detailed information. In short, all sales are final unless there are verified manufacturing defects, shipping damage, or incorrect items. Custom orders are non-refundable once production has begun.

Do you offer custom keycaps or OEM/ODM services?

Yes! We specialize in custom keycap design and bulk OEM/ODM manufacturing. For custom orders, wholesale inquiries, or partnership opportunities, please contact us via email at keypixelshop@gmail.com.

Need help? keypixelshop@gmail.com — We're always happy to help.